At Sterling International Training and Education, we are committed to providing high-quality training products and services. We understand that there may be circumstances where a refund or cancellation is necessary. This policy outlines our procedures regarding refunds and cooling off periods.
Payments for our courses can be made via credit card (MasterCard or Visa), direct deposit.
A student’s enrolment is considered complete and eligible for the issuance of certificates only after the required fee is paid in full.
Paper copies of certificates, statements of attainment or statement of attendance may be requested for a small administrative fee..
All fees and charges are denominated in Australian dollars.
1.2 Payment Details
Credit Card (MasterCard or Visa): Credit card payments can be made through our online enrolment process or by phone. Merchant fees may apply..
Direct Deposit: Payments can be made by depositing funds into Sterling International Training and Education’s nominated bank account. Please include the student’s invoice number and surname as the payment reference..
Account Name: Sterling International Training and Education.
BSB Number: 032-170
Account Number: 446562
1.3 Deposits and Pre-paid Fees
Deposits and pre-paid fees are limited to $1,500 per learner for individual students..
For learning programs or services with a fee exceeding $1,500, an initial payment of $1,500 is due at enrolment, with the remaining balance paid over one-to-two months..
Fees paid by third parties (e.g., employers) do not require an initial deposit, and the full course fee is payable upon enrolment..
For credit card payments, the same card will be automatically debited for subsequent payments unless alternative arrangements are made..
Test amurs will not be issued until the final balance payment is received.
Failure to remit the balance payment on the due date will result in the suspension of enrolment until payment is made.
1.4 GST
Most of our products and services are exempt from Goods and Services Tax (GST) under Australian Taxation Office rulings.
1.5 Corporate Clients
Corporate clients must adhere to our booking terms, including deposit and payment requirements, as specified in their agreements.
1.6 Discounts
Promotional discounts do not apply to purchases made using payment plans.
For face-to-face and online classes, a full refund of the course fee is available if requested within a seven-day cooling off period, provided that class sessions do not commence within three weeks of the enrolment date..
If class sessions commence within three weeks of enrolment, a 25% administrative fee is payable, and no refunds are available after the seven-day cooling off period..
Approved refund requests may take up to four weeks to process.
2.2 Refund Policy – Distance and Online Learning Courses
No refunds are available for Distance+ courses after purchase, as these courses are available for immediate download.
2.3 Refund Policy – SmartRPL Kits
Refunds for smartRPL kits are subject to specific conditions outlined in the individual smartRPL product agreements..
Refund claims must be made by email to accounts@sterlinginternational.com.au within six months from the original purchase date.
2.4 Services Not Provided
If Sterling International Training and Education is unable to fulfill its service agreement with a student, a full refund will be issued for any services not provided based on attended units of competency.
2.5 Class Transfers
Fees for class transfers are applicable based on the timing of the transfer request (see section 2.7 for details).
This policy is subject to change, and any updates will be reflected on our website. For specific refund and cancellation details related to individual courses, please refer to the respective course webpage, which may take precedence over this general policy.
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For questions or assistance regarding refunds and cancellations, please contact us at info@sterlinginternational.com.au
Sterling International Training and Education acknowledges the importance of providing our customers with the opportunity to review their enrolment decisions. Therefore, we offer a cooling off period for specific courses
3.2 Face-to-Face and Online Classes
• For face-to-face and Online classes, a seven-day cooling off period is available.
• The cooling off period is applicable if class sessions DO NOT commence within three weeks of the enrolment date.
3.3 Distance + Courses
• Distance+ courses, designed for immediate download, do not have a cooling off period.
3.4 During the Cooling Off Period
• If a student requests a refund within the cooling off period, a full refund of the course fee will be granted.
• No administrative fees or charges will apply during this period.
3.5 Expiration of Cooling Off Period
• If class sessions for face-to-face or iClass+ courses commence within three weeks of the enrolment date, the cooling off period expires.
• After the cooling off period ends, the standard refund policies outlined in Section 2 will apply.
3.6 Processing Time
• Approved refund requests made during the cooling off period may take up to four weeks to be processed.
3.7 Course-Specific Cooling Off Period
• Please note that the cooling off period may vary for specific courses and may be subject to changes documented in the individual course webpage. In such cases, the course-specific cooling off period detailed on the course webpage takes precedence over this general policy.
3.8 Monitoring Dates
• It is the responsibility of the student to monitor and be aware of the course commencement dates to determine if they are within the cooling off period..
This Cooling Off Period section ensures that your customers have a reasonable window of time to reconsider their enrolment decisions for certain courses before the standard refund policies come into effect. It’s essential to clearly communicate the conditions and timelines for the cooling off period to your customers.
